Dear Comcast,
I have been a cable television customer for the last 12 years. Today I am no longer a cable television subscriber. This was not a hard choice to make as the cable programming that you offer has been becoming increasing drab. This is also not to mention the rising cable rates that I have been paying. My current bill for cable and internet is 170.68 after taxes and fees, in which 102 is just cable television.
Beyond the fees, the programming is beyond deplorable. There is no longer any type of educational programming it seems. With The Leaning Channel (TLC) playing such shows as Toddlers in Tiaras, Cake Boss and Say Yes to Dress, they really should rename their channel to The Dumbing Down Channel. We can also say the same for the History Channel, with such educational programming as Ax Men, Pawn Stars and Only in America with Larry the Cable Guy. While I understand Comcast does not choose the programming line up for the networks you still choose to carry the networks and have a tremendous amount of leverage as to the programming they choose to air.
As to your customer service department; I called the other night to start asking questions about canceling my cable television services and was told that the young lady on the other end of the phone could not help me with any of these questions. She said I would have to call back between certain hours during the day. I asked her if she would be able to take a payment, and she told me with an enthusiastic voice “absolutely.”
Upon calling back the next day to talk to someone about possibly canceling my service the young man on the phone told me as we were disconnecting “remember sir Comcast is here for your customer service needs 24 hours a day seven days a week.” I stopped him and informed him that Comcast is not available 24 hours a day if one needs help with a bill or tech support. In short, if you have a customer service representative, if that is what you call them, available to take payments at midnight, one should be available for all of my customer service needs. Your employees should also stop saying that Comcast is available 24/7, because it is simply a bold lie.
In closing, I am sure you are aware as I am that if these trends continue, Comcast will only see an influx of people canceling their cable television service. I would suggest being more customer oriented and return the educational programming that so many of us loved. Also the rate increases over the last few years have been absurd. To combat this you offer a bundle with a land line that no one wants. Then the customers have to return your equipment, because to get the bundle price you have to take the equipment you did not want for said land line.
Thank you and good day,
Nathan B.
